Customer reviews of Large Motor Company

By Gerald H on 24 July 2020 | Purchase not verified

Right from the get go,I was impressed with the attention I was given.as we were only just coming out of lockdown it was not easy but I felt confidence in rep would use them again

By Anna H on 11 July 2020 | Purchase not verified

Great service! Very friendly, helpful, and not pushy at all. Sold me a lovely car :)

By Bob B on 29 May 2020 | Purchase not verified

My experience with large motors was disappointing as I agreed a price and a part exchange over the phone,even had my car mot as the part ex was with 1 years mot I informed them it passed an I even fixed the advisories and that I would be there on Saturday. On Friday at approximately 1500hrs they sent me an email telling me that they had sold the car .i did phone and protest that I had done all they asked,and all he said is you should have paid a deposit,well if that’s the case why did no one ask for one .call me old school but once you make a verbal agreement you should at the very least speak to each other at the very least if the deal was to change.as you have probably gathered I am very disappointed with the way you do business

Reply from Large Motor Company on 30/05/20

Dear Bob , we can only apologise as we did in email & over the phone , in theses trying times with COVID-19 the market & business has changed, we are mainly dealing with customers via email & live chat as we did you , with many showing interest in vehicles arranging viewings but failing to turn up , obviously this was not going to be the case with you but unfortunately without a deposit the vehicle is still for sale , unfortunately on this occasion a different member of staff sold the car over the phone to be shipped to the Isle of Wight , had he been aware of your serious interest in the car he would have called you giving you the opportunity to put a deposit down, unfortunately we are all working from home & don’t have the bookings board which is attached to the office wall to check against , please accept our apologies, certainly wasn’t intentional & under normal circumstances wouldn’t have happened. Kind regards Lmc

By Mark T on 14 May 2020 | Purchase not verified

What can I say, Amazing delivery service, Car as described, Great Friendly delivery guy, and after sales care amazing... Recommended without question

Reply from Large Motor Company on 11/02/21

Hi Mark , thank you for taking the time to leave a positive review, was a pleasure to meet & deal with you, hopefully hear from you again when you’re ready for your next vehicle:) Kind regards

By James L on 19 February 2020 | Purchase not verified

Great experience with the team at LMC: Friendly, knowledgeable, helpful and efficient. Supported through the process (that was swift) by honest and helpful staff. Left very happy with a clean and fairly priced new car with new MOT. I'll be back, and thoroughly recommend the company.

Reply from Large Motor Company on 11/02/21

Hi James , thank you for taking the time to leave a positive review, was a pleasure to meet & deal with you, hopefully see you again when you’re ready for your next vehicle:) Kind regards Lmc

By James W on 18 February 2020 | Purchase not verified

Bought a Ford Transit Van from Large Motor Company. Very impressed with the condition of the vehicle. The man we dealt with was incredibly helpful and friendly. There was a minor fault a day later but the van was taken into the garage and fixed straight away. Would recommend!

Reply from Large Motor Company on 11/02/21

Hi James , thank you for taking the time to leave a positive review, was a pleasure to meet & deal with you, hopefully see you again when you’re ready for your next vehicle:) Kind regards Lmc

By Rosalia L on 11 February 2020 | Purchase not verified

Garth & the teams were very helpful and friendly. Gave professional and fair advices for my purchase. No hard sell but always available when I had questions. As I’m from overseas & not familiar with U.K., Garth helped me sorting all the paperwork & manage to save some £ for paying tax monthly. They even helped me fixing my rental car. They were very helpful & fixed minor issues immediately for me.

Reply from Large Motor Company on 11/02/21

Hi Rosalia , thank you for taking the time to leave a positive review, was a pleasure to meet & deal with you, hopefully see you again when you’re ready for your next vehicle:) Kind regards Lmc

By Antony G on 27 January 2020 | Purchase not verified

Very pleased with the service of buying a used vehicle from these guys excellent service and no pressure or pushy salesmen after having a slight problem with the car I purchased they were more than happy to get it looked at and repaired the same day will definitely consider buying my next car from them in the future

Reply from Large Motor Company on 11/02/21

Hi Antony , thank you for taking the time to leave a positive review, was a pleasure to meet & deal with you, hopefully see you again when you’re ready for your next vehicle:) Kind regards Lmc

By darren C on 03 January 2020 | Purchase not verified

Friendly service until I had a problem with my vehicle .After a month the vehicle had problems with power steering , gearbox and a fuel leak. Gave them a opportunity to get back to me but no reply. Don't recommend this company.

Reply from Large Motor Company on 07/01/20

Dear Darren,I’m surprised & disappointed you have left a negative review,you advised us on the 3/11/19 by txt you had a problem and will call us the following day which we replied to,you didn’t then contact us again till the 12/12/19 which again we replied to within 8 minutes of opening,we had several txt between us gathering details for you for the AA warranty. On the 18/12/19 you advised by txt that the vehicle was being looked at by a garage of your choice on that day and would update later which you did saying “needs a gearbox & looking at power steering in the morning” you never called or txt the following day,you waited till the 3/01/2020 to txt advising what was needed which wasn’t a problem in its self although had you waited unit the following day when we all returned from Xmas break and was actually open we would have made contact to get this all resolved with you , unfortunately for some unknown reason you decided to leave a negative review only several hours later

By David P on 03 November 2019 | Purchase not verified

Purchased my truck from large motor company, exactly what I wanted, very helpful staff, I would definitely buy from them again and recommend to others.

Reply from Large Motor Company on 07/01/20

Hi David , Appreciate you taking the time to leave a review , was a pleasure to deal with you. Kind regards Lmc