Customer reviews of Large Motor Company

By Stacey G on 28 February 2017 | Verified purchase

Had a really pleasant experience with these guys, Garth was really nice and seemed genuine about my decision in whether the car was right for me. It made such a difference as I'd viewed a car preoviously with a different company and felt very patronised as well as pressure, resulting in me walking away, Only thing I will say is that the car had a scratch on that I asked for them to look at/tidy up and when came to collect, it does look worse and not what I'd expect for the price I paid. That said I'm pretty happy with my experience and new car.

Reply from Large Motor Company on 04/03/17

Hi Stacey , thanks for taking the time to leave a review, I'm sorry the scratch looked worse in your eyes , you didn't make us aware of this when you collected the car I know you was short on time and had to get to work , we are happy to sort this at a time that's convenient for you drop us a line or email to discuss. Kind regards LMC

By Sonja P on 19 October 2020 | Purchase not verified

Cannot fault the customer care and handling of buying a second hand car from this company. From beginning and to date, both G and M were exceptional. You actually get what’s ‘on the tin’. Sometimes and through no fault of theirs, things don’t go accordingly. I bought a lovely Audi from them and during the first couple of days a warning light appeared on my dash. I talked to them, they had it assessed and a little later, they arranged for it to be rectified. It has been and I am more than happy with the outcome. What I would say, if anyone has any little niggles with their purchase, talk to these guys, treat them with respect and be courteous. They will do their very best for you. Communicate, be patient because they are clearly very busy and they will do their upmost for you. LMC Thank You very much

By Chris T on 18 October 2020 | Purchase not verified

I recently purchased a Nissan NV200 off the The Large Motor Company after checking out a few other vans. This van was by far the best value for money out of the ones I went to see. Great customer service. Popped in on a Saturday afternoon put a deposit down, they did the MOT on the Monday and I collected on the Tuesday. I would highly recommend, can't fault the service provided and 2 weeks later very, very pleased with my purchase.

By Sarah C on 10 September 2020 | Purchase not verified

Felt very comfortable buying from the garage. We’re super helpful and informative. Staff were friendly and not over powering unlike some other garages I visited. Car is excellent, great little find. Super happy with it.

By A P on 29 August 2020 | Purchase not verified

Excellent customer service. Helped every step of the way when buying our new car from them recently. Would Definitely recommend and Would use again in the future.

By Sam T on 03 August 2020 | Purchase not verified

Excellent customer service, and communication. Resolved any issues I had with out hesitation.

By VICTORIA W on 03 August 2020 | Purchase not verified

Excellent, helpful and friendly. Car as described. Really pleased.

By Gerald H on 24 July 2020 | Purchase not verified

Right from the get go,I was impressed with the attention I was given.as we were only just coming out of lockdown it was not easy but I felt confidence in rep would use them again

By Anna H on 11 July 2020 | Purchase not verified

Great service! Very friendly, helpful, and not pushy at all. Sold me a lovely car :)

By Bob B on 29 May 2020 | Purchase not verified

My experience with large motors was disappointing as I agreed a price and a part exchange over the phone,even had my car mot as the part ex was with 1 years mot I informed them it passed an I even fixed the advisories and that I would be there on Saturday. On Friday at approximately 1500hrs they sent me an email telling me that they had sold the car .i did phone and protest that I had done all they asked,and all he said is you should have paid a deposit,well if that’s the case why did no one ask for one .call me old school but once you make a verbal agreement you should at the very least speak to each other at the very least if the deal was to change.as you have probably gathered I am very disappointed with the way you do business

Reply from Large Motor Company on 30/05/20

Dear Bob , we can only apologise as we did in email & over the phone , in theses trying times with COVID-19 the market & business has changed, we are mainly dealing with customers via email & live chat as we did you , with many showing interest in vehicles arranging viewings but failing to turn up , obviously this was not going to be the case with you but unfortunately without a deposit the vehicle is still for sale , unfortunately on this occasion a different member of staff sold the car over the phone to be shipped to the Isle of Wight , had he been aware of your serious interest in the car he would have called you giving you the opportunity to put a deposit down, unfortunately we are all working from home & don’t have the bookings board which is attached to the office wall to check against , please accept our apologies, certainly wasn’t intentional & under normal circumstances wouldn’t have happened. Kind regards Lmc